Complaints for Autotronix in Westminster, CA

6172 Garden Grove
Westminster, CA 92683 | Get Directions

(714) 898-4050

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege complications with installations, or that vehicles are damaged due to poor workmanship and negligence. Some customers complain that carpeting was not properly re-attached, dashboards and consoles were cracked or broken, or that faulty wiring caused damages to existing audio equipment already installed. Others customers complain merchandise is sold defective, or that items sold as new were actually reburbished or used. Many express dissatisfaction with the company's "no-refund" policy. A few report company personnel tried to initiate physical altercations when disagreements occured resulting in the customers filing Police reports. The company responds in most cases by making exchanges on defective items or offering additional repairs on components or installations. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Autotronix closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Autotronix complaints