Bain & Ryan Liquidators ratings, reviews and complaints - Video Tape/ DVD Rentals

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they received the wrong order or no order at all. The company's failure to deliver the ordered products prompted refund requests by customers. Some customers encountered difficulty in obtaining refunds. Other complaints remain unanswered. The Federal Trade Commission's Mail Order Rule requires all merchandise ordered by mail to be delivered within thirty days unless otherwise specified at the time the order was placed. If the product cannot be sent within the 30 day period, the company must send written notification of the delay, giving the option of a refund within seven days unless the customer agrees to wait until the order can be filled.

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Complaint Closing Statistics

0 complaints against Bain & Ryan Liquidators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing mail order services for adult entertainment videos, and adult entertainment accessories.

Primary Contact:	Debra Hill (Office Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Bain & Ryan

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 571627, Tarzana, CA, 91357

P.O. Box 7002, Tarzana, CA, 91357

Reputation Report

Bain & Ryan Liquidators

Complaints and Resolutions

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