Complaints for Bain & Ryan Liquidators in Van Nuys, CA

P.O. Box 10395
Van Nuys, CA 91410-0395 | Get Directions

(818) 995-4864

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they received the wrong order or no order at all. The company's failure to deliver the ordered products prompted refund requests by customers. Some customers encountered difficulty in obtaining refunds. Other complaints remain unanswered. The Federal Trade Commission's Mail Order Rule requires all merchandise ordered by mail to be delivered within thirty days unless otherwise specified at the time the order was placed. If the product cannot be sent within the 30 day period, the company must send written notification of the delay, giving the option of a refund within seven days unless the customer agrees to wait until the order can be filled.

Complaint Closing Statistics

0 complaints against Bain & Ryan Liquidators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bain & Ryan Liquidators complaints