Bavarian Lodge ratings, reviews and complaints - Hotels

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A few complainants are not happy with the $25 cancellation fee charged when cancelling a reservation. One complainant cancelled three days before the reservation and one cancelled during the first few hours of his visit. A few other complainants allege the quality of the cabins is poor, unhealthy or unsafe. Specifically, beds were not made, fresh towels were not provided, despite numerous requests and promises by the front desk, and the trash was not removed from the room. Another complainant alleges mice were spotted inside the cabin, the smoke detector did not have a cover, some ceiling and wall panels were peeling off or missing all together, and there was a two inch gap under the front door. The company responded to one complaint by denying a refund based on the customer checking in at 10:42am and then cancelling at 3:45pm. The company contends the customer used the room for five hours. All other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Bavarian Lodge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a hotel and lodge.

Primary Contact:	Pat Kirianoff (Owner)
Business Started:	11/8/1985
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Bavarian Lodge?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Owner

Addresses:

P.O. Box 34, Big Bear Lake, CA, 92315

Reputation Report

Bavarian Lodge

Complaints and Resolutions

Other Information