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Beachbody, LLC

  702 inquiries |
Online Retailers

3301 Exposition Blvd.
Santa Monica, CA 90404
| Get Directions

(310) 883-9000

http://www.beachbody.com

Contact us at (310) 883-9000 for business hours

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

50%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Total Amount in Dispute:
$2,289.00

Total Amount Settled:
$190.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege various billing disputes delivery related issues difficulty canceling orders or obtaining refunds and dissatisfaction with customer service. Some customers further allege they are unaware that by making a purchase they would be enrolled into an automatic shipment program for vitamin supplements. Other complainants allege unauthorized credit card charges in association with continuity plans. ~~The company responds to complaints by issuing refunds or credits settling order issues correcting billing disputes and providing customers with explanations for charges made to accounts. Generally refunds are issued minus shipping and handling according to the company's policy. In some cases the company states customers accept free trial offers for vitamins which are linked to their membership and are given 30-days to cancel.~

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Complaint Closing Statistics

2 complaints against Beachbody, LLC closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Beachbody, creator of the nation's most popular in-home fitness and weight loss solutions,

Primary Contact: Jessica Calhoun (Senior Consumer Affairs Team Leader)
Business Started: 11/30/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Turbo Jam
Turbo Fire
Insanity, The Asylum
TurboFire
Body Gospel

Websites:
There are no additional web sites.

Contacts:

Kiya Boyd (Sr. Corporate Support Agent)
Jon Congdon (President)
Velvet Brown (Director of Customer Relations)
Ira Jones (Sr Manager)
Carl Daikeler (CEO)

Other Categories:

Addresses: