Complaints for Beachbody, LLC in Santa Monica, CA

3301 Exposition Blvd.
Santa Monica, CA 90404 | Get Directions

(310) 883-9000

http://www.beachbody.com

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Total Amount in Dispute:
$190.00

Total Amount Settled:
$190.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various billing disputes delivery related issues difficulty canceling orders or obtaining refunds and dissatisfaction with customer service. Some customers further allege they are unaware that by making a purchase they would be enrolled into an automatic shipment program for vitamin supplements. Other complainants allege unauthorized credit card charges in association with continuity plans. ~~The company responds to complaints by issuing refunds or credits settling order issues correcting billing disputes and providing customers with explanations for charges made to accounts. Generally refunds are issued minus shipping and handling according to the company's policy. In some cases the company states customers accept free trial offers for vitamins which are linked to their membership and are given 30-days to cancel.~

Complaint Closing Statistics

1 complaints against Beachbody, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Beachbody, LLC complaints