Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

14 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/24/2020 John C.

Store 803 has many employees not wearing mask properly

Store 803 has many employees not wearing mask properly . Refuse to comply with regulations and endanger people trying to adhere to covid 19 regulations Notify corporate headquarters and enforce state policy.

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Complaints and Resolutions

Total Amount in Dispute:
$1,000,778.00

Total Amount Settled:
$6.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

14 complaints against Bed Bath & Beyond Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
2	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
3	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is home furnishings & linens retailer.

Primary Contact:	Customer Service
Business Started:	1/1/1971
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

This company has filed Chapter 11 bankruptcy. Under federal bakruptcy laws, Chapter 11 allows for reorganization. Generally, the company continues to operate normally while reorganizing. For information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Bed Bath & Beyond filed for Chapter 11 bankruptcy protection on April 23, 2023 iin the United States Bankruptcy Court for the District of New Jersey.

Industry Resources

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Additional Info

DBAs:

Bed Bath & Beyond

Websites:
There are no additional web sites.

Contacts:

Steven Temares (President/CEO)

Christine Pirog (Vice President Store Operations, Customer Service)

Claire Bonavita (Jr. Project Mgr of CS)

Other Categories:

Furniture Retail

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