Beep for Free ratings, reviews and complaints - Telephone Equipment and Systems Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege, pagers they purchase either through this company, or CompUSA, only stay activated for a few weeks. Most customers complain that within 4 to 6 weeks after purchase, they begin receiving other peoples voice mail messages, and their pager numbers are continually busy. Complainants also allege they are unable to reach company personnel to resolve problems. Some customers complain they send back non-working pagers, and receive nothing in return. Many allegedly contact the company to report the problem, the company agrees to reactivate their service, and after 4 to 6 weeks the same problem occurs. The company responds to most complaints by agreeing to reactivate services, exchanging non-working pagers, or asking for proof of purchase and additional information to research the problem. Some complaints are unresolved, meaning the customers are not satisfied with the company's response. In most of these cases, although the company initially agreed to reactivate service, or replace equipment, the customers experienced similar problems within a short time period. Many complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Beep for Free closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of paging equipment and service. The service is advertised as a "lifetime service" with an initial $75 charge to commence service. They claim there are no monthly service charges or fees.

Primary Contact:	Holly Marx (Director)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Keep in mind, if it sounds to good to be true, it probably is. The use of advertising terms such as, "lifetime service," could be potentially construed as vague or ambiguous, if it does not also specify to whose life it may be refering to. For instance, in this case, how do you really know if the term refers to the life of the buyer, the life of the seller, or even the life of the equipment? To avoid misunderstandings, get specifics in writing.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:

BeepForFree.com

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

24772 Mendacino, Laguna Hills, CA,

Reputation Report

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Complaints and Resolutions

Other Information