Complaints for Beep for Free in Laguna Hills, CA

23461 South Pointe Drive Suite 200
Laguna Hills, CA 92653 | Get Directions

(877) 995-2337

http://www.beepforfree.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege, pagers they purchase either through this company, or CompUSA, only stay activated for a few weeks. Most customers complain that within 4 to 6 weeks after purchase, they begin receiving other peoples voice mail messages, and their pager numbers are continually busy. Complainants also allege they are unable to reach company personnel to resolve problems. Some customers complain they send back non-working pagers, and receive nothing in return. Many allegedly contact the company to report the problem, the company agrees to reactivate their service, and after 4 to 6 weeks the same problem occurs. The company responds to most complaints by agreeing to reactivate services, exchanging non-working pagers, or asking for proof of purchase and additional information to research the problem. Some complaints are unresolved, meaning the customers are not satisfied with the company's response. In most of these cases, although the company initially agreed to reactivate service, or replace equipment, the customers experienced similar problems within a short time period. Many complaints are unanswered.

Complaint Closing Statistics

0 complaints against Beep for Free closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

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