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Ben Franklin Crafts

106 inquiries |
Craft Shops

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1001 Waterman Road
Kingsport, TN 37660 | Get Directions

(423) 246-1323

http://www.benfranklinonline.c...

Monday-Saturday: 9-9
Sunday:11-7

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/15/2020 Jennifer R.

Practice safe distancing guidelines. Limit the amount of people in the store.

The store is not practicing social distancing. The store was crowded heel to heel. No limit to how many people can be in the store. Lines on the floor but customers ignored and couldn't see them because of the crowd.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ben Franklin Crafts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

At over 130 years old, Ben Franklin is the oldest independent retail franchise in the country. This particular franchise is based out of Kingsport, Tennessee and has had a brick-and-mortar retail store in business for over 29 years.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ben Franklin

Websites:
There are no additional web sites.

Contacts:

Lynn Omland (President)

Michael Omland (Owner)

Addresses:

4330 W Stone Dr, Kingsport, TN, 37660-7253

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