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Bender Method Core Training

  86 inquiries |
Exercise and Physical Fitness Programs

P.O. Box 8349
Van Nuys, CA 91409
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(818) 997-1800

http://www.benderball.com

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege misrepresentation in selling practices and general dissatisfaction with product performance. Other customers complain of unauthorized charges to credit cards or receipt of unordered products. Many complainants report delays in receiving deliveries no delivery or that items received arrive incomplete or missing parts. A few customers claim the company charges abnormally high shipping and handling charges. ~~The company responds to most complaints by shipping orders or issuing refunds or credits. The company denies allegations of unauthorized debits or charges by explaining that customer's had actually enrolled themselves in the plan through a negative option clause at the time of their original purchase.

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Complaint Closing Statistics

0 complaints against Bender Method Core Training closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is the sale of exercise equipment.

Primary Contact: Linda Perry (Contact)
Business Started: 2/23/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells Bender Core Training supplies and equipment via website sales advertised with a 30 money back guarantee. The site fails to clearly and conspicuously disclose that automatic enrollment in the preview plan gives the company authorization to ship a new package monthly and charge the recipient a fee of $19.99 which is automatically charged or debited to your bank or charge card account.~~We believe this company uses questionable marketing practices such as "up-selling and "negative option cancellation." With these methods products and services are sent to consumers unsolicited and unauthorized charges appear on credit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for credit. ~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Bender Ball

Websites:
There are no additional web sites.

Contacts:

Lynn D
Leslee Bender (Owner)
Complaint Contact