Complaints for Bender Method Core Training in Van Nuys, CA

P.O. Box 8349
Van Nuys, CA 91409 | Get Directions

(818) 997-1800

http://www.benderball.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege misrepresentation in selling practices and general dissatisfaction with product performance. Other customers complain of unauthorized charges to credit cards or receipt of unordered products. Many complainants report delays in receiving deliveries no delivery or that items received arrive incomplete or missing parts. A few customers claim the company charges abnormally high shipping and handling charges. ~~The company responds to most complaints by shipping orders or issuing refunds or credits. The company denies allegations of unauthorized debits or charges by explaining that customer's had actually enrolled themselves in the plan through a negative option clause at the time of their original purchase.

Complaint Closing Statistics

0 complaints against Bender Method Core Training closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bender Method Core Training complaints