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Bernie's Market

  |
Convenience Stores

2185 East Bristol Road
Burton , MI 48529
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(810) 744-1509

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/27/2023

When making in person, pin based or POS transactions using MasterCard cash/DDA account debit cards, Bernie's Market of Burton, MI is applying fees to customers total without disclosing the fee and without the customers knowledge or consent. The fee becomes part of the customer total balance, so without pre calculating the total prior to paying, it's impossible to know a fee is being applied to the total transaction amount. I have visited this store countless times using the same MasterCard cash Debit Card and without my knowledge or consent I have been billed and subsequently paid fees without ever having knowledge or giving consent to pay said fees. If a receipt is not asked for, the customer has no knowledge to what the total transaction amount is or what was calculated to determine to final sales price amount to be paid by the customer at the point of purchase. The fee can and had caused DDA account to be overdrawn due to customer believing they are paying a certain amount and a fee being added on top of that - which can cause negative financial consequences for the customer.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Bernie's Market closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is convenience stores.

Primary Contact:
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.