Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/22/2022 Nanette Z.

The public needs to know how awful he is

I went to Best Decision to replace a bumper cover and grill that was damaged on my 2014 Lexus Rx350. Initially he was very appreciative that I was donning business with him. After the work was done and he was paid I noticed that the bumper cover kept popping out on the sides and the chrome where he replaced the grill was cracked. I called him and he told me to come back to bring the car back in. I did so and he refused to back his work, and cussed me and used all kinds of vulgarity at me. When I insisted that he tell me what he was going to do he told me to leave his shop which was I did. I contacted my insurance company to reopen my claim and was told I needed the invoice of the bumper cover he purchased and he refused it to give me the invoice. I finally went to his shop requesting the invoice and he still refused so I called the police. As soon as the police arrived he texted me the invoice. While I am dealing with my insurance company to get my car fixed correctly by a reputable company I just want the public to know that Justin does sub par work, and once he was paid he became belligerent and completely unprofessional. I do not ever want to do business with Best Decision again and the public needs to know how awful he is. The policeman who came out even said that he has done this to customers before.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Best Decision Auto Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides automobile body and paint repair services.

Primary Contact:	Justin Kerwin
Business Started:	N/A
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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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