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Best Western Hotel

32 inquiries |
Hotels

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5910 Princess Garden Parkway
Lanham , MD 20706 | Get Directions

(301) 459-1000

http://www.bestwestern.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/6/2019 Kenneth S.

I had the worst experience ever.

I had the worst experience ever. Besides my family and I being bit up by bed bugs and asking to get switched to another room but they told we couldn't for whatever the reason. We were asked to wait to speak to the GM Helen in the morning. She was the rudest person I have ever met in my life she accused us of bringing the bugs from outside stating they don't bugs and she calls the police on me and my family. When I asked for a refund. I can't believe this person is the General manager she needs to be fired! I'm sure this isn't the first time she's done this. I would like a investigation done on her! she can't keep treat or talk to people the way she does. She's very rude and a very nasty women. This isn't good for Best Western I will keep writing till this women is investigated I'm trying to figure why is she still there.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Best Western Hotel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is hotels.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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