Big Bear Frontier Cabins and Resorts ratings, reviews and complaints - Resorts

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that they were charged cancellation fees or charged for the full stay based on an undisclosed cancellation clause, that rooms were not fit to be rented, rates were not honored, and that the condition of the rooms or views were misrepresented on the website. Most complained that company representatives were difficult to deal with. The company responds to some complaints by disputing allegations stating that they did not receive any cancellation and requesting proof in some cases. In a few cases the company provided partial refunds. In one case, the company provided a refund stating that they would be correcting their website. One complaint is unresolved, meaning the complainant is not satisfied with the company's response. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Big Bear Frontier Cabins and Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Big Bear Frontier Cabins and Resorts provides cozy cabins and hotel rooms on the lake with a beautiful mountain view. With many activities, events, and attractions your sure to have a great time.

Primary Contact:	Customer Service
Business Started:	8/3/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Big Bear Frontier Resort

Big Bear Frontier

The Big Bear Frontier Cabins and Hotel

Big Bear Frontier Lodge

Frontier Lodge & Hotel

Websites:

Contacts:

Ryan Vasquez (General Manager)

Other Categories:

Hotels

Motels

Reputation Report

Big Bear Frontier Cabins and Resorts

Complaints and Resolutions

Other Information