Complaints for Big Bear Frontier Cabins and Resorts in Big Bear Lake, CA

40472 Big Bear Blvd.
Big Bear Lake, CA 92315 | Get Directions

(800) 798-3960

http://www.big-bear-cabins.com

Please call 800-798-3960

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that they were charged cancellation fees or charged for the full stay based on an undisclosed cancellation clause, that rooms were not fit to be rented, rates were not honored, and that the condition of the rooms or views were misrepresented on the website. Most complained that company representatives were difficult to deal with. The company responds to some complaints by disputing allegations stating that they did not receive any cancellation and requesting proof in some cases. In a few cases the company provided partial refunds. In one case, the company provided a refund stating that they would be correcting their website. One complaint is unresolved, meaning the complainant is not satisfied with the company's response. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Big Bear Frontier Cabins and Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Big Bear Frontier Cabins and Resorts complaints