Bio-Terra Corporation ratings, reviews and complaints - Marketing Consulting Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company refuses cancellations and refuses to refund monies after products are returned. Most complainants allege products are never delivered or incorrect items are received. Many complainants allege the company does not honor their 30 day return policy. Some complainants allege the company used threatening phone calls or continued to call customers who would not purchase the product. A few complainants allege the products received did not work or caused an adverse reaction. All complainants allege poor customer service.~~The company responds to most complaints by stating they never received the product back from the customer. They respond to other complaints by issuing refunds canceling orders removing customers from their call list or sending the correct merchandise.

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Complaint Closing Statistics

0 complaints against Bio-Terra Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Bio-Terra Corporation is retail of beauty products, weight loss products, health products, natural products, home products, woman and men products, English courses.

Primary Contact:	Lilia Cuevas (President)
Business Started:	1/1/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Bio-Terra Corporation

Bio Terra Corp

CNI Vive Mejor

Bio-Terra Co.

Websites:
There are no additional web sites.

Contacts:

Maria Alarcon (Vice President)

Ana Rodriguez (Accounting)

Ana Cuevas (General Manager)

Other Categories:

Skin Care Products Retail

Cosmetics Retail By Mail

Vitamins and Food Supplements Retail

Addresses:

13523 Francisquito Avenue Suite B, Baldwin Park, CA, 91706

Reputation Report

Bio-Terra Corporation

Complaints and Resolutions

Other Information