Complaints for Bio-Terra Corporation in La Puente, CA

16013 Amar Road
La Puente, CA 91744 | Get Directions

(800) 670-3919

http://www.bioterra.tv

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company refuses cancellations and refuses to refund monies after products are returned. Most complainants allege products are never delivered or incorrect items are received. Many complainants allege the company does not honor their 30 day return policy. Some complainants allege the company used threatening phone calls or continued to call customers who would not purchase the product. A few complainants allege the products received did not work or caused an adverse reaction. All complainants allege poor customer service.~~The company responds to most complaints by stating they never received the product back from the customer. They respond to other complaints by issuing refunds canceling orders removing customers from their call list or sending the correct merchandise.

Complaint Closing Statistics

0 complaints against Bio-Terra Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bio-Terra Corporation complaints