Black Box Experiment ratings, reviews and complaints - Stock Trading Systems

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents the profitability of their trading systems, posts misleading advertising statistics on their website, and fails to honor their money back guarantee. Some customers complain that trading results posted on the website do not accurately reflect what would really happen in the account of a subscriber. Complainants claim they are mislead into thinking that by using the company's trading system their profits would be comparable to the statistics displayed showing up to 500% profits on invested amounts. Other clients reportedly purchased trading systems for a $5000 start up fee, with a guarantee that after an agreed upon time period, if the system failed to generate profits, the initial $5000 fee would be refunded. Customers complain the company fails to issue refunds as agreed. Other complainants allege the money back guarantee is deceptively worded, and actually means that if the system itself fails to generate profits, purchasers are entitled to a refund, not if the individual account fails to generate profits.

The company responds to most complaints by disputing some allegations, but generally agreeing to provide refunds or partial refunds per their money back guarantee.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Black Box Experiment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the designing and marketing of proprietary automated financial software.

Primary Contact:	Robert Wright (General Manager)
Business Started:	3/22/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers computer software and accounts for commodity trading systems for an initial investment of $5000.

Commodity trading systems typically are computerized programs that signal members of the public when to buy and sell commodity futures and options contracts. Systems produce buy and sell signals based on mathematical formulas and are typically based on technical analysis of trading data (trading volume and prices), as opposed to fundamental analysis (analysis of economic factors such as supply and demand). Trading systems that are based on technical analysis attempt to predict future price movements based on historical prices, price relationships and price trends.

In deciding whether to purchase a particular trading system to trade commodity futures or options, members of the public should remember that no commodity trading system can guarantee profits. And, whether or not a trading system is used, commodity futures and options are typically high-risk endeavors.

Hypothetical trading results typically are based on trading simulations using historical price data or simulated "real time" computer trading. To obtain these results, trading system promoters typically pretend that they traded futures contracts at market prices that occurred some time in the past. They then calculate the trading results that these purported trades would have achieved had they been placed, based on actual historical prices. These results often show impressive trading results and large net profits with only a few, small margin calls.

Whether based on historical data or simulated "real time" trading, hypothetical results do not reflect the results of any actual trading. In other words, there is no actual futures account, no actual investment, no actual trading, and no actual profits. The results are purely the product of simulation.

Other Considerations

Prior to opening a trading account, consumers should contact the National Futures Association to further research the risks involved with futures trading. The National Futures Association can be contacted at: National Futures Association, 200 West Madison Street, Suite 600, Chicago, IL 60606. Phone: 1.800.621.3570 Email: www.nfa.futures.org

Industry Resources

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Additional Info

DBAs:

Black Box Experiment 2 Trade

BlackBox Experiment

Websites:
There are no additional web sites.

Contacts:

Craig Stevens

Other Categories:

Computer Software Services

Reputation Report

Black Box Experiment

Complaints and Resolutions

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