Complaints for Black Box Experiment in Studio City, CA

11271 Ventura Blvd., Suite 267
Studio City, CA 91604 | Get Directions

(800) 616-2809

http://www.blackbox2trade.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents the profitability of their trading systems, posts misleading advertising statistics on their website, and fails to honor their money back guarantee. Some customers complain that trading results posted on the website do not accurately reflect what would really happen in the account of a subscriber. Complainants claim they are mislead into thinking that by using the company's trading system their profits would be comparable to the statistics displayed showing up to 500% profits on invested amounts. Other clients reportedly purchased trading systems for a $5000 start up fee, with a guarantee that after an agreed upon time period, if the system failed to generate profits, the initial $5000 fee would be refunded. Customers complain the company fails to issue refunds as agreed. Other complainants allege the money back guarantee is deceptively worded, and actually means that if the system itself fails to generate profits, purchasers are entitled to a refund, not if the individual account fails to generate profits.

The company responds to most complaints by disputing some allegations, but generally agreeing to provide refunds or partial refunds per their money back guarantee.

Complaint Closing Statistics

0 complaints against Black Box Experiment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Black Box Experiment complaints