BoboBoutique ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non delivery of ordered merchandise, or the company fails to issue refunds for merchandise returned within the appropriate timeframe. Most complainants report the company does not respond to phone messages, emails, letters, or faxes regarding order or refund status. The company responds to some complaints by advising refunds or credits are in process or have been sent. In other cases, responses offer explanations of company policies, or reasons for delays in providing refunds. The company contends that it may take up to two billing cycles for credits to appear. The company also reminds some complainants that items which are custom made or custom ordered, are generally not returnable or exchangable. Customer service issues are generally not addressed. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against BoboBoutique closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is online retail and wholesale of women's clothing.

Primary Contact:	Owner
Business Started:	8/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in wirting of the delay and give the option of waiting, or having their money returned within seven (7) days. Credit card payments must be credited within one billing cycle. Before making a buying decision, be sure to ask about the company's policies on refunds and exchanges. For example, find out if there is a time limitation involved to determine eligibility, or if re-stocking fees are assessed on returned items. Re-stocking fees vary, and may be as much as 25% of the purchase price. To avoid difficulties with refund issues, we advise purchases be made by credit card. Credit card purchases can usually be disputed within 60 days of the date of the charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Bobo's Boutique

Angels Fashion's

1st Love Lingerie

Lilian Y Collections

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Women's Apparel Retail

Addresses:

P.O. Box 8427, Rowland Heights, CA, 91748

P.O. Box 878, Norco, CA, 92860-0878

Reputation Report

BoboBoutique

Complaints and Resolutions

Other Information