Complaints for BoboBoutique in Rowland Heights, CA

2721 South Westbourne Place
Rowland Heights, CA 91748 | Get Directions

http://www.boboboutique.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non delivery of ordered merchandise, or the company fails to issue refunds for merchandise returned within the appropriate timeframe. Most complainants report the company does not respond to phone messages, emails, letters, or faxes regarding order or refund status. The company responds to some complaints by advising refunds or credits are in process or have been sent. In other cases, responses offer explanations of company policies, or reasons for delays in providing refunds. The company contends that it may take up to two billing cycles for credits to appear. The company also reminds some complainants that items which are custom made or custom ordered, are generally not returnable or exchangable. Customer service issues are generally not addressed. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against BoboBoutique closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

BoboBoutique complaints