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Bookkeeping Plus

82 inquiries |
Accounting and Bookkeeping Services

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635 North Main Street, Suite E
Shelbyville, TN 37160 | Get Directions

(931) 685-0503

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/19/2021 Connie L.

I just want others to be aware of how this company treats their customers.

When I took my W2 forms in, I had to fill out my bank information. I didn't know my routing number, but I knew all the other information. They told me that since I have been coming there several years and that my bank information was still the same, that they would get my routing number from my previous files. Instead of pulling up my file to get the routing number, they just got the routing number for my bank. So, they searched the wrong bank name and the routing number was wrong. So, my tax refund was sent to the wrong bank. When I talked to the owner of Bookkeeping Plus, she got really hateful with me and told me to come get the money that they charged me and to never come in there again. She was trying to say that it was my fault. They never apologized or try to find out what happened. Since they gave me my money back, there's really not anything they can do. I just want others to be aware of how this company treats their customers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Bookkeeping Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides accounting and tax preparation services.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Tax Preparation Services

Addresses:

P.O. BOX 1628, Shelbyville, TN, 37162-1628

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