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Boyertown Family Practice

14 inquiries |
Family and General Practice Physicians and Surgeons, Do

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9 Rowell Rd
Boyertown, PA 19512-8933 | Get Directions

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/9/2022 Miriam L.

Incompetent & Rude

I had been a patient for more than 20 years. In the last 12 months I have been lied-to by the staff, most recently about the "…insurance requirement " of wellness visits, as I am above 65 yrs of age. In fact, neither the Medicare nor the Supplemental insurance require wellness visits. I was told by the Reps of those providers that medical offices engage in "…SCAMS." of this nature to bill more. In the past 12 months I have been given incorrect information about my health, and have cut a vacation short to go to the office, as instructed, only to find out once there, that the information I was given was again WRONG. There was no apology & when I, on a subsequent date, saw the doctor, Kim Petruso was unconcerned when I told her that I had repeatedly been given incorrect inforyby her staff and even treated rudely. She behaved angry at me for my complaint about her staff. Believe me, you can find other doctors' offices that are immensely better than this one.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Boyertown Family Practice closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Offices And Clinics Of Medical Doctors

Primary Contact:	William Lian (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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