Brake Planet ratings, reviews and complaints - Automobile Parts and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery related problems. Some customers complain of excessive delays in receiving ordered merchandise. Other customers complain they receive only partial orders, are sent incorrect merchandise, or are promised exchanges, credits, or refunds which they have not received. Many complainants allege they encounter difficulty contacting the company to inquire about refund or delivery status.

The company responds to most complaints by apologizing for delays, by offering refunds or exchanges, or by agreeing to ship or re-ship incomplete, undelivered, or incorrect orders. Some complainants disputed that they had actually received their deliveries, or that refunds were actually issued.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Brake Planet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company is providing the sale of automotive brake product services and other select products, including motorcycle and ATV helmets.

Primary Contact:	Kenny Balter
Business Started:	6/22/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation, the company must ship your order when promised. If the company doesn't specify a shipping time, it must send the merchandise within 30 days. If there will be a delay, the company must give you the option to either agree to the delay or cancel the order.

If you decide to cancel your pre-paid order, the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase, the seller must adjust your account within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

AllAfterMarketParts

Websites:

http://www.allaftermarketparts.com

Contacts:

Customer Service

Other Categories:

Automobile Parts and Supplies Wholesale

Addresses:

13010 Bradley Avenue , Sylmar, CA, 91342

Reputation Report

Brake Planet

Complaints and Resolutions

Other Information