Complaints for Brake Planet in Santa Clarita, CA

27943 Seco Canyon Road #207
Santa Clarita, CA 91350 | Get Directions

(888) 634-7788

http://www.brakeplanet.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery related problems. Some customers complain of excessive delays in receiving ordered merchandise. Other customers complain they receive only partial orders, are sent incorrect merchandise, or are promised exchanges, credits, or refunds which they have not received. Many complainants allege they encounter difficulty contacting the company to inquire about refund or delivery status.

The company responds to most complaints by apologizing for delays, by offering refunds or exchanges, or by agreeing to ship or re-ship incomplete, undelivered, or incorrect orders. Some complainants disputed that they had actually received their deliveries, or that refunds were actually issued.

Complaint Closing Statistics

0 complaints against Brake Planet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Brake Planet complaints