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27943 Seco Canyon Road #207
Santa Clarita, CA 91350
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(888) 634-7788

http://www.brakeplanet.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a variety of delivery related problems. Some customers complain of excessive delays in receiving ordered merchandise. Other customers complain they receive only partial orders, are sent incorrect merchandise, or are promised exchanges, credits, or refunds which they have not received. Many complainants allege they encounter difficulty contacting the company to inquire about refund or delivery status.

The company responds to most complaints by apologizing for delays, by offering refunds or exchanges, or by agreeing to ship or re-ship incomplete, undelivered, or incorrect orders. Some complainants disputed that they had actually received their deliveries, or that refunds were actually issued.

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Complaint Closing Statistics

0 complaints against Brake Planet closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

0 complaints against Brake Planet

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