160 inquiries | Online Retailers
(800) 400-8697
http://www.brandsonsale.com
Online 24/7
Company Rating
AAA
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based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege a variety of problems concerning shipping cancellation of orders and refund and exchange policies. Some customers complain they pay extra for next day service but deliveries are not shipped as agreed. Other customers allege deliveries arrive late are delivered with incorrect merchandise of a lesser value or not delivered at all. In other cases complainants report they return defective or incorrect items and the company fails to send replacements make exchanges or issue refunds. Some customers express dissatisfaction with the company's policies on "no cancellation " and " no refunds on selected items." Most complainants allege they are unable to obtain RMA tags for returns and the company is unresponsive to e-mails and telephone calls.~~The company has responded to a few complaints by reminding customers their policies are posted on their website or by shipping orders. To earlier customer complaints the company responds by apologizing for the customer service but not addressing the customer's specific concerns.
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Company Info
Brands on Sale provides the online sale of costumes and other related products.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
We routinely remind all online shoppers to read and understand the company's refund and exchange policies before making a buying decision.~~This company 's cancellation refund and exchange policies are posted on their website and can be accessed from the company's homepage via a link. The website policy states the company charges a 25% re-stocking fee for all returns and the site contains a list of specific items which cannot be returned at all. These include portable air conditioners pools and accessories electric motor scooters costumes and apparel games and car alarms and remote starters. The website also claims to have a no cancellation policy on all orders. ~~If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of Flowers and Made to Order curtains). Where goods are delivered to a third party as a gift etc. you will only be able to exercise this right if you are able to return the goods you ordered.~~The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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