Complaints for Brands on Sale in Redlands, CA

2466 Lugonia Avenue
Redlands, CA 92374 | Get Directions

(800) 400-8697

http://www.brandsonsale.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of problems concerning shipping cancellation of orders and refund and exchange policies. Some customers complain they pay extra for next day service but deliveries are not shipped as agreed. Other customers allege deliveries arrive late are delivered with incorrect merchandise of a lesser value or not delivered at all. In other cases complainants report they return defective or incorrect items and the company fails to send replacements make exchanges or issue refunds. Some customers express dissatisfaction with the company's policies on "no cancellation " and " no refunds on selected items." Most complainants allege they are unable to obtain RMA tags for returns and the company is unresponsive to e-mails and telephone calls.~~The company has responded to a few complaints by reminding customers their policies are posted on their website or by shipping orders. To earlier customer complaints the company responds by apologizing for the customer service but not addressing the customer's specific concerns.

Complaint Closing Statistics

0 complaints against Brands on Sale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Brands on Sale complaints