269 inquiries | Fulfillment Service
(949) 419-0262
http://www.broadspring.com
Company Rating
AAA
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BCA's Summary and Analysis:
Complainants generally allege they believe they are accepting a free trial, but soon find out that the product is not actually free and they are charged $39.95 within 30 days for the free shipment. Complainants are also dissatisfied when they find out they are enrolled in an auto-ship continuity program. Some customers complain the company charges their credit cards despite the fact that they have canceled the auto-ship program within the original trial period or difficulty contacting the company regarding cancellation. The company generally responds to complaints by stating customers cannot complete an order without accepting their terms and conditions which explains the offer, and customers are sent two additional confirmation emails explaining their terms and conditions. The company responds to other complaints by removing the customer from the auto-ship program, issuing return merchandise authorization numbers, or issuing a refund.
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Company Info
This company's business is providing product fulfillment and customer service as well as web developement and internet product marketing for various products.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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This company offers a dietary supplement product known as SuperfoodsRX. The product is marketed as a "free, 30 day trial offer." Respondents are required to pay a shipping and handling fee of $6.95 to take advantage of the "free" trial, and are asked for credit card numbers to cover the charge. Further website disclosures explain that by agreeing to their free trial offer, if consumers do not call the company to return the unused product, they will be charged for the cost of the product, $39.95. Additionally, consumers are authorizing the company to enroll you in a continuity program for a 30 day supply of the product for $39.95 plus shipping and handling. Careful reading of the terms of the agreement indicate that the shipping costs are not refundable. We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free, the charge imposed for shipping and handling of the product, ($6.95) actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling, it will remain on file with the seller for shipping and billing purposes. If you forget to cancel, or for any reason fail to do so, your card number is readily available to bill for your first shipment of product. Although the company's many websites make cancellation procedures appear fast and easy, some customers report that cancellation requests are ignored, calls are not returned, credit cards continue to be charged, and unwanted product shipments continue to arrive. This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print accessed by a weblink to another site, but rather, disclosed along with the free trial solicitation.Regardless, many consumers overlook the advisory, and are unaware of the charge until their next monthly credit card statement. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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