Complaints for Broadspring, Inc. in Irvine, CA

10 Corporate Park Suite 130
Irvine, CA 92606 | Get Directions

(949) 419-0262

http://www.broadspring.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege they believe they are accepting a free trial, but soon find out that the product is not actually free and they are charged $39.95 within 30 days for the free shipment. Complainants are also dissatisfied when they find out they are enrolled in an auto-ship continuity program. Some customers complain the company charges their credit cards despite the fact that they have canceled the auto-ship program within the original trial period or difficulty contacting the company regarding cancellation.

The company generally responds to complaints by stating customers cannot complete an order without accepting their terms and conditions which explains the offer, and customers are sent two additional confirmation emails explaining their terms and conditions. The company responds to other complaints by removing the customer from the auto-ship program, issuing return merchandise authorization numbers, or issuing a refund.

Complaint Closing Statistics

0 complaints against Broadspring, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Broadspring, Inc. complaints