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Brook Plaza Ambulatory Surgery

398 inquiries |
Health Service

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5000 Avenue K
Brooklyn, NY 11234-2202 | Get Directions

(718) 968-1515

http://www.brookplazaasc.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/20/2020 Coralie H.

Ultimately they need to apologize for their part in mishandling this situation with my mom.

Brook Plaza Surgery Center does not know how to handle patients with Mental Illnesses. I took my mom their twice and told them the my mom had Dementia and Alzheimer's. I told them I needed to go inside with her to sign papers and answer all of the questions. They refused to let me inside both times. The first time they let her sit for two hours by herself. The second time one hour by herself. She didn't know why she was there, and what was going to happen to her. This is abuse! They need training in Mental Illnesses. They need to update there system so documents can be signed online.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Brook Plaza Ambulatory Surgery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is medical groups and clinics.

Primary Contact:	Steven Ackerman (CEO)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Brook Plaza Ambulatory Ctr

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Medical Clinics

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