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Budget Car Rental

  64 inquiries |
Automobile Rental Service

5730 South Middlebelt Road
Westland, MI 48186-6896
| Get Directions

(734) 729-8334

https://www.budget.com/en/loca...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/24/2020

The workers that they have in there are rude, racist, and never are really willing to accommodate anyone.

This particular location I never really go to because I feel like the staff is racist towards blacks/African American people . I have had numerous problems with them, therefore, I only go to the airport to get my rentals. but upon my search this location was my only option at the time to go. I was supposed to get a rental at 12.00 p.m. and now it is 3.15 and I am just now getting the rental, which was dirty and a big mess and he told me 45- hour to get it cleaned ! He was very rude; he told me I didn't have to come there and that I can go somewhere else and don't come back here next time! He was very rude, the guy name is Jason. I am usually having a bad experience with the guy there his name is Rick but he had left that day only to come and deal with someone more racist than him customer service was horrible today and I'm hurt that's it people out here in this world that treat people a certain way .

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Budget Car Rental closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business provides automobile rental services.

Primary Contact: Manager
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Spend some time checking cars and rates online. If you book well in advance of when you need the car, you can continue checking and cancel your reservation if you later find a better deal.

Be aware that taxes and other fees, which can total a considerable percentage of what you pay for a rental, will be added to the rate you are quoted. Look into renting from other than an airport site to see if that will save money.

Find out in advance what your own automobile insurance or the credit card you will use to pay for the rental will cover on your rental car. If coverage is adequate, you may not want to add the further expense of loss damage waiver offered by the rental company.

Review the rental car company’s terms of rental online before you pick up the car. Though they may be lengthy, they may include information you need to know. For example, in California, if your rental car is stolen during the time you rent it, you may not be liable unless you can be shown to have failed to exercise ordinary care. But you are also required to file a report of the theft with the local policy within 24 hours of learning of the theft.

If you need to pick up your car in a hurry, consider signing up for car rental companies’ frequent-user programs. These programs allow their members to bypass the checkout counter go directly to the car reserved for them.

Look the car over carefully before you drive off in it. Make sure the tires and any other obvious equipment is in good condition. If you see any dents, scratches, or other body damage, have it noted on your contract so that you won’t be held liable for it after you turn the car in. If you have a camera, take photos of any damage before you leave the lot.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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