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Budget Transmission

  39 inquiries |
General Auto Repair Services

950 Boston Post Road
West Haven, CT 06516
| Get Directions

(203) 933-5000

https://www.budgettransmission...

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/4/2019

Let other customers know of their bad business practices. Inflated repairs and prices.

Frequently allowed Budget Transmission to service my vehicles. Repairs ranged from major jobs like transmission rebuild and suspension system overhaul, to brake repair and replacements. I trusted that the company was living up to their statement of providing quality service. It was not until recently that I began to question the ethics of business practice provided by Budget. In January 2018 I had issues with my brakes. I took my vehicle a 2015 Kia Optima, with very low miles to Budget and was advised that I would need a complete front brake job. I agreed and they completed the job. In November 2018 this same vehicle started having brake issues. Instead of taking my car immediately back to Budget I asked a neighbor, who is certified in auto mechanic, to take a look. After examination it was determined that I would need to have the pads replaced. But on recommendation I should also have the rotors examine. It was suggested since it has not been a year from the original repairs that I should contact Budget and have them take a look. The vehicle was examine by a tech at Budget and the conclusion was that I needed a complete brake job. 700.00. I was first told that there was a warranty on the rotors but then later not so. Long story short, it was discovered by another auto tech not affiliated with Budget that there was dusk and particle between the rotors.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Budget Transmission closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business provides general auto repair services.

Primary Contact: Sammy Rivera
Business Started: N/A
Social:

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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:
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