Find a reputable business?

Reputation Report

Buffalo Wild Wings

86 inquiries |
Full Service Restaurants

File Complaint

8301B On the Mall, Store # 3463
Buena Park, CA 90620 | Get Directions

(714) 538-9464

http://www.buffalowildwings.co...

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/9/2018 Carlos A.

Poor customer service.

Came to eat with my family. Order took very long. Saw a couple who sat down 15min after us and they received there food so we contacted the manager to see what's going on and spoke to Amber and when she came she was being very unprofessional and being a smart ass. Nor did they apologize and once we received our wings they were very dry so we called over manager and stated if they can put more sauce and that if it's going to take 15min because we have our food already and her response was "yes it can take between 12min-15min" with a grin so they made us very furious how she was acting towards us . After complaints we made thru Amber not once did we get refills at our table we had to wave down a server to get a refill for my son. The way we were treated by Amber was very unprofessional. I would like the company to discipline her for her actions. You do not treat customers this way. I come her to eat and pay for my meal and not be treated with attitude here at the buffalo wild wings at Buena park mall.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Buffalo Wild Wings closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The company's business is a full service restaurant.

Primary Contact:	Renee Roberts (Assistant General Manager)
Business Started:	8/30/2006
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Buffalo Wild Wings?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

SC Wings Buena Park, LLC

Buffalo Wild Wings, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile