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Burger King

19 inquiries |
Fast Food Restaurants

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3100 Dallas High Shoals Hwy
Dallas, NC 28034-1306 | Get Directions

(704) 922-5053

http://www.burgerking.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/26/2018 Ashley B.

Took my gift card and I had to call the police to get it back.

I visited burger king i had a 25$ gift card placed my order it was $17 when arriving to the window they could not get the gift card to work said they didn't know how to make it work I was trying to explain to them that it says on the back tell cashier to run as credit they were very rude I had to give my food back they lady in window wouldn't give my card back I had to call police to get it back the manager was a black lady and she was very rude even the office said she was rude to them as having experience in the food industry I wouldn't dare have such a rude disrespectful racist wan working for my company I will make sure that anyone I know never goes back to this burger king as long as that rude lady is employed there! She is a disgrace to your company. I would like her to apologise for not giving me my gift card back and upsetting my child because I had to call police to get my card back!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Burger King closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Eating Places

Primary Contact:	Celimda Roberson (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Janice Johnson (Manager)

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