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BurgerFi

10 inquiries |
Fast Food Restaurants

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10590 Pines Blvd
Pembroke Pines, FL 33025 | Get Directions

(954) 686-2100

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/17/2020 Tonja H.

If she didn't want to service me she should've had somebody with better customer service skills.

I came into your establishment Burger placed my order @ 6:12 . A group came in also placing a order. They got there order b4 me. One of the worker's was getting a drink and over heard me talking to myself about my order. He said mame, I'm sorry what happened? I explained he apologized, I said don't worry please just refund my card. The Manager walks from the back very respectfully apologized he said the young lady who took my order cancelled it, I said what why would she do that and, I'm standing here waiting for nothing? The Manager gave me the order [FREE]. although the Manager resolved the issue, I believe the young lady personally targeted me. I'm unsure why she decided to cancel my order without consulting me. If she didn't want to service me she should've had somebody with better customer service skills. I would hate to think this young lady racially profiled me and decided, I wasn't worthy of being serviced as a paid customer. I have multiple businesses and would never accept nothing more than 110 Customer Service. I would return probably not this location

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against BurgerFi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is fast food restaurants.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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