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BurgerFi reviews

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10590 Pines Blvd
Pembroke Pines, FL 33025 | Get Directions

(954) 686-2100

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based on 1 review.

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Customer Reviews

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Tonja H.

Posted on 7/17/2020

If she didn't want to service me she should've had somebody with better customer service skills.

I came into your establishment Burger placed my order @ 6:12 . A group came in also placing a order. They got there order b4 me. One of the worker's was getting a drink and over heard me talking to myself about my order. He said mame, I'm sorry what happened? I explained he apologized, I said don't worry please just refund my card. The Manager walks from the back very respectfully apologized he said the young lady who took my order cancelled it, I said what why would she do that and, I'm standing here waiting for nothing? The Manager gave me the order [FREE]. although the Manager resolved the issue, I believe the young lady personally targeted me. I'm unsure why she decided to cancel my order without consulting me. If she didn't want to service me she should've had somebody with better customer service skills. I would hate to think this young lady racially profiled me and decided, I wasn't worthy of being serviced as a paid customer. I have multiple businesses and would never accept nothing more than 110 Customer Service. I would return probably not this location

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