California Financial Credit Association ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfair collection practices. Specifically, customers complain they receive harassing phone calls, both at home, and at work places, coupled with rude remarks and threats. Some complainants were relatives of the actual debtors, who had nothing directly to do with the actual debt, but were still allegedly harrassed by agents of the company. The company responded to most complaints by denying the allegations, investigating the validity of the debts, or by agreeing to stop the harassment calls. One complaint is unresolved, meaning the customer was not satisfied with the company's response. A few others are unanswered.

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Complaint Closing Statistics

0 complaints against California Financial Credit Association closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a collection agency.

Primary Contact:	Shirley Rovner (Admin. Assistant)
Business Started:	10/1/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you, carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including, threats, harrassment, and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt. Phone calls allegedly tracked with ANI's may still not validify the debt as the ANI will identify the receiving phone line but not the actual caller.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Jay Levy (President)

Sonia Ingleman (Sec/Treasurer)

Reputation Report

California Financial Credit Association

Complaints and Resolutions

Other Information