Complaints for California Financial Credit Association in Reseda, CA

17750 Sherman Way Suite 100
Reseda, CA 91335 | Get Directions

(818) 758-5900

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfair collection practices. Specifically, customers complain they receive harassing phone calls, both at home, and at work places, coupled with rude remarks and threats. Some complainants were relatives of the actual debtors, who had nothing directly to do with the actual debt, but were still allegedly harrassed by agents of the company. The company responded to most complaints by denying the allegations, investigating the validity of the debts, or by agreeing to stop the harassment calls. One complaint is unresolved, meaning the customer was not satisfied with the company's response. A few others are unanswered.

Complaint Closing Statistics

0 complaints against California Financial Credit Association closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Financial Credit Association complaints