Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/17/2022 Marla B.

To have better customer service. Treat customers with respect and keep in mind we as customers keeps your bus going.

Went into this nail shop I was belittled by them calling me a crybaby because the tech was removing my nails ruff and causing damage to my nail and not only that nipping my skin with electrical file. I only snatched back my hand because it was a natural reaction when something nip anat your skin . They told me they felt uncomfortable to even give me service after I explained that I was ok . The tech then stated we don't do crybabies go somewhere else! She then stated that she was going to be ruff with my hands and as a customer I come to relax and get my nails done and be treated that way. I just wanted my nails to look good for my Aunt funeral. I felt less of a person because I pay good money for service to get treated like that. Another tech finished my nails and she was very nice about it. Customer service there SUCKS ! It's a shame we as a community is what keeps businesses going . If it wasn't for the customer there would not be a business … This place almost make me feel less of a person how I was treated and top of that highly embarrassed! After all of that the tech that was rude ask me you need some wine to calm down . I told her I do not drink. Great way offering alcohol to a person that felt belittled and embarrassed… That's the crazy part!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against California Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a nail salon.

Primary Contact:	Owner
Business Started:	N/A
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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at [email protected].

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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