California Notary Seminars ratings, reviews and complaints - Training Seminars

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain that they are sold additional products or classes deemed as necessary but are not. Some complaints further state the company does not return phone calls or emails in regards to refund requests, cancellations, and rescheduling. Others state that they have cancelled class or the class was cancelled and they were unable to obtain a refund.

The company generally responds to complaints by referring customers to their terms and conditions. In some cases, the company responded by refusing refunds relying on their company policy, refusing to accept returns, or informing customers they can reschedule classes. In response to a few complaints the company offered refunds, partial refund, or gift certificates for future services or products.

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Complaint Closing Statistics

0 complaints against California Notary Seminars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing notary and loan sigining training classes.

Primary Contact:	Gina Salinas (Manager)
Business Started:	6/4/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Chelsa Minch (Adminitrastive Asst. )

Gina Alcarez (DD)

Julie Akina (Office Manager)

Other Categories:

Vocational Schools

Addresses:

750 Terrado Plaza, Suite 104, Covina, CA, 91723-3411

Reputation Report

California Notary Seminars

Complaints and Resolutions

Other Information