Complaints for California Notary Seminars in Corona, CA

1787 Pomona Road Suite A
Corona, CA 92880 | Get Directions

(888) 336-6827

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain that they are sold additional products or classes deemed as necessary but are not. Some complaints further state the company does not return phone calls or emails in regards to refund requests, cancellations, and rescheduling. Others state that they have cancelled class or the class was cancelled and they were unable to obtain a refund.

The company generally responds to complaints by referring customers to their terms and conditions. In some cases, the company responded by refusing refunds relying on their company policy, refusing to accept returns, or informing customers they can reschedule classes. In response to a few complaints the company offered refunds, partial refund, or gift certificates for future services or products.

Complaint Closing Statistics

0 complaints against California Notary Seminars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Notary Seminars complaints