Capital Imaging Group, Inc. ratings, reviews and complaints - Recording Studios

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants state this company offers to produce demo tapes or CD's to promote artists to various record labels for possible recording contracts. Complainants allege after paying the required advance fees, the company does not fulfill the contract. One complainant states the tracking numbers provided are the same for every person and when recording industry contacts were called, they had never heard of this company or its owner. The company responds to complaints by issuing refunds or by explaining the customer is under contract for six months and at the end of the contract period, a refund will be issued.

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Complaint Closing Statistics

0 complaints against Capital Imaging Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing music recording services.

Primary Contact:	Corbin Grimes (CEO)
Business Started:	1/1/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

C.I.G. Music

Rapvibe

Websites:

www.rapvibe.com

Contacts:
There are no additional contacts.

Addresses:

333 City Blvd. West 17th Floor, Orange, CA, 92868

Reputation Report

Capital Imaging Group, Inc.

Complaints and Resolutions

Other Information