Complaints for Capital Imaging Group, Inc. in Orange, CA

City Tower Center 333 City Boulevard West 17th Floor
Orange, CA 92868 | Get Directions

(800) 609-1229

http://www.cigmusic.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants state this company offers to produce demo tapes or CD's to promote artists to various record labels for possible recording contracts. Complainants allege after paying the required advance fees, the company does not fulfill the contract. One complainant states the tracking numbers provided are the same for every person and when recording industry contacts were called, they had never heard of this company or its owner. The company responds to complaints by issuing refunds or by explaining the customer is under contract for six months and at the end of the contract period, a refund will be issued.

Complaint Closing Statistics

0 complaints against Capital Imaging Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Capital Imaging Group, Inc. complaints