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Carolina Towing & Lockout Service

131 inquiries |
Automobile Towing Services

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1033 Rollingwood Drive
Charlotte, NC 28217-1239 | Get Directions

(704) 361-2861

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/1/2018 Ernestine B.

We were treated like we had done something so wrong after they towed our cars from a parking lot 2701 Freedom Drive.

This company needs to be shut down we were treated like we had done something so wrong after they towed our cars from a parking lot 2701 Freedom Drive. We had no idea we couldn't park for a couple of hours. Not only did they tow our cars they totaled my nieces truck and did not even file a police report they we so cruel in their actions and so rude with my whole family who could barely afford to even get our cars. Had my niece not called the police while were trying to get ours cars there is no telling what that company would have done. There is an employee named Larry who was aggressive and agitated everyone who was there trying to get their cars back. Post better signage for people to understand about them Towing. And fire every staff they have or off better training for customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Carolina Towing & Lockout Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is automotive towing services.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Carolina Towing

Websites:
There are no additional web sites.

Contacts:

Tavares Crawford (Owner)

Other Categories:

General Auto Repair Services

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