Carson Toyota, Inc. ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege disputes generally relating to new or used vehicle contracts or dissatisfaction with the mechanical condition of vehicles purchased. Some customers complain they were unaware that their contracts were actually lease agreements instead of purchase contracts. Others alleged terms and conditions on the written sales contract were not as verbally represented by the salesperson.~~The company has responded to all complaints by re-writing contracts offering to make repairs or allowing customers to select other vehicles. In some cases the company disputed the complainants allegations denying requests for assistance or contract recision.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Carson Toyota, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Carson Toyota, your number one source for great deals on new and used cars in the South Bay area. We are located only minutes away from Los Angeles and have the selection of vehicles and prices you are looking for.

Primary Contact:	Diaa Ahmed (General Manager)
Business Started:	1/1/1974
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 43379
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Margie Musick (Controller)

Marty Brylski (General Manager)

Albert Skinner (President)

Walt Lyman (Customer Relations Manager)

Other Categories:

Used Car Dealers

Reputation Report

Carson Toyota, Inc.

Complaints and Resolutions

Other Information