Complaints for Carson Toyota, Inc. in Carson, CA

1333 East 223rd Street
Carson, CA 90745 | Get Directions

(310) 549-3131

http://www.carsontoyota.com

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Sunday - 9:00 am to 9:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege disputes generally relating to new or used vehicle contracts or dissatisfaction with the mechanical condition of vehicles purchased. Some customers complain they were unaware that their contracts were actually lease agreements instead of purchase contracts. Others alleged terms and conditions on the written sales contract were not as verbally represented by the salesperson.~~The company has responded to all complaints by re-writing contracts offering to make repairs or allowing customers to select other vehicles. In some cases the company disputed the complainants allegations denying requests for assistance or contract recision.

Complaint Closing Statistics

0 complaints against Carson Toyota, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Carson Toyota, Inc. complaints