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Carvana, LLC

  53 inquiries |
Used Car Dealers

1930 West Rio Salado Parkway
Tempe, AZ 85281
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(800) 333-4554

http://www.carvana.com

Company Rating

F

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Customer Reviews

based on 3 reviews.

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Complaint Experience

3%

Complaint Resolution Index (CRI)

72 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/17/2024

Ripped off

By the car and won't keep stay running. Had it in the shop six times now nobody knows how to fix it. I asked if it was in the water damage or a storm damage and they told me no apparently it has been because nobody knows how to fix the electrical system on it Stay away if from them. They are con artist they will Conya your hard earned pay just so they can try to get ahead in life stay away from them. And only star rating I wish you can let me do negative because they need a negative star rating.

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Complaints and Resolutions

Total Amount in Dispute:
$677,957.00

Total Amount Settled:
$2,490.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

72 complaints against Carvana, LLC closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
70 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Carvana

Primary Contact: Teresa Aragon (Consumer Advocate Manager)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Carvana
Carvana Co.

Websites:
There are no additional web sites.

Contacts:

Customer Service
Grace DeJohn (Executive Resolution Specialist)

Addresses: