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Carvana, LLC complaints

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1930 West Rio Salado Parkway
Tempe, AZ 85281 | Get Directions

(800) 333-4554

http://www.carvana.com

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Total Amount in Dispute:
$697,257.00

Total Amount Settled:
$2,490.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

73 complaints against Carvana, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
71	Unanswered

73 complaints against Carvana, LLC

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6/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12,300.00 Amount Settled: $0.00

Customer Complaint

5/21/2024

I trade-in a car I got from Carvana to get another car with them. There was A Zero cash down no payment needed but there was a non-refundable amount for 290.00 for shipping and handling and registrations for NY. The new vehicle was received, and the car note and a payment for the new car was made. The new Car has been in my possession for the past 2 months already. Now Carvana is saying there was a mishandled with paperwork on there behalf and are now asking me to pay 12,300 for the vehicle I currently drive along with them asking me to resign documents to complete and fix there mistake. I need help because I don't feel I should liable to pay that if they messed up the paperwork on their end and the car has already been shipped to me Please can someone tell me what to do.... or where I can go to fight this?? Resolution Sought Apply that amount to the loan I already have so that I can continue with driving this car and making my car note payments. Because of there mistake I shouldn't have to be effect or pay anything since my original contact stayed NO cash payment down.

6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

5/17/2024

Dear ladies and gentlemen, As a hard-working American taxpayer, I hope to gain your utmost attention in this matter that is inflicting unnecessary stress to my mental health and well-being and is a strong violation of my rights to quiet peace and enjoyment. I'm writing you to file a formal complaint against Mr. Garcia, The founder of Carvana for unethical and harassing behavior following a purchase of a car from this company about FOUR YEARS AGO?? I purchased a car from Carvana without any knowledge of Mr. Garcia's criminal background. After discovery this information and on top of that the car was sold to me with a battery that lasted about three weeks! so I made the decision to return the car. However, since then the company or collection agency from Mr. Garcia has been harassing me for almost 4 years for payments, despite the fact that I have already returned the vehicle in accordance with the company' policies. This behavior is not only harassing and unprofessional but also constitutes a violation of my consumer protection rights and such behaviour is also a direct violation of consumer protection laws and regulations. I am seeking your assistance in resolving this matter in accordance to federal and state laws and regulations and ensuring that all individuals involved in this matter are held fully accountable for their criminal behavior and I would appreciate your prompt attention to this matter and any assistance that you can provide addressing this. Resolution Sought STOP HARASSING ME??? I am 62 years old and a HARDWORKING AMERICAN TAX PAYER??

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